kun9 Privacy Policy

Our Commitment to Your Privacy

This Privacy Policy ("Policy") describes how kun9 ("we", "us", "the Platform") collects, uses, stores, shares and protects the personal information of players ("you", "your") who access and use the kun9.app website and its associated services. This Policy applies to all Bangladesh-based users of the kun9 platform and should be read alongside our Terms and Conditions.

By creating a kun9 account, logging in, or otherwise accessing any part of this platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Policy, please do not use the kun9 platform.

1 Information We Collect

kun9 collects personal information in order to provide you with a safe, fair and fully functional gaming experience. The categories of data we collect are as follows:

2 How We Use Your Information

Personal data collected by kun9 is used exclusively for the following legitimate purposes. We do not use your personal data for any purpose not listed below without first obtaining your separate, specific consent.

• Account creation, identity verification and ongoing account management throughout the lifetime of your kun9 account.
• Processing deposits, withdrawals and any other financial transactions conducted through the kun9 platform via bKash, Nagad, Rocket or Upay.
• Fraud detection, prevention and investigation, including the identification and blocking of prohibited multi-account activity and automated bot usage.
• Compliance with applicable anti-money-laundering (AML) obligations, including KYC verification, suspicious transaction monitoring and regulatory reporting where legally required.
• Providing personalised customer support, including responding to account queries, resolving disputes and assisting with responsible gaming tool requests.
• Sending transactional communications such as deposit confirmations, withdrawal status updates, and security alerts. Promotional communications are only sent where you have specifically opted in to receive them.

kun9 will never use your personal data to build profiles for sale to advertising networks, social media platforms or data brokers. Our data use is limited strictly to the operational purposes described above.

3 Legal Basis for Processing

kun9 processes your personal data on one or more of the following legal grounds, depending on the nature and purpose of the processing activity in question:

• Contractual necessity — processing required to fulfil the account registration agreement between you and kun9, including identity verification and payment processing.
• Consent — where you have given explicit consent to receive promotional communications or to the processing of sensitive data categories not covered by the other grounds listed here.
• Legal obligation — processing necessary to comply with applicable law, including AML/KYC regulations, court orders, or requests from competent regulatory or law enforcement authorities.
• Legitimate interests — processing necessary for fraud prevention, platform security, service improvement and responsible gaming monitoring, where these interests are not overridden by your rights and freedoms.

4 Sharing Your Information

kun9 does not sell, rent or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your data only in the following strictly limited circumstances:

• Payment processors — we share the minimum transaction data necessary with bKash, Nagad, Rocket and Upay to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your mobile banking data.
• Game and platform technology providers — game content providers (such as Pragmatic Play, Evolution Gaming and Spribe) may receive anonymised session data to support game fairness auditing and RNG certification. Personally identifiable information is not shared with game providers.
• Regulatory and law enforcement authorities — where kun9 is legally required to disclose personal data pursuant to a valid court order, regulatory request, or mandatory AML/KYC reporting obligation, we will comply with that requirement. We will notify you of any such disclosure where we are legally permitted to do so.
• Business successors — in the event of a merger, acquisition, or sale of all or a substantial part of the kun9 business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity in advance.

Under no circumstances will kun9 share your personal data with advertising networks, social media companies, data aggregators, or any other entity not expressly listed above, for any commercial or marketing purpose.

5 Payment Data and Mobile Banking

kun9 processes all player deposits and withdrawals via Bangladesh mobile banking services — primarily bKash, Nagad, Rocket and Upay. When you make a deposit or request a withdrawal, your mobile number and the transaction amount are transmitted to the relevant mobile banking provider to execute the transaction. kun9 retains a record of this transaction for account management, dispute resolution and AML compliance purposes.

kun9 does not have access to your mobile banking PIN, password or full account balance with any provider. We only see the mobile number linked to your payment method and the transaction status (success or failure) as reported back to us by the payment gateway. You should review the privacy policy of your mobile banking provider for details of how they handle your financial data.

6 Cookies and Tracking Technologies

kun9 uses cookies and similar tracking technologies to ensure the platform functions correctly, to keep you logged in during a session, and to collect anonymised usage statistics that help us improve the service. The following types of cookies are used on the kun9 platform:

• Essential / session cookies — these cookies are strictly necessary for the platform to function. They manage your login session, remember your language preference and maintain the security token associated with your active session. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies — we use anonymised analytics data to understand how players navigate the kun9 platform, which pages are most visited, and where technical errors occur. This data is aggregated and contains no personally identifiable information.
• Security cookies — these cookies are used to detect and prevent fraudulent login attempts, bot activity and multi-account abuse. They record device fingerprint data in anonymised form to identify suspicious access patterns without exposing personal data.

Most mobile browsers allow you to control cookie settings through your browser preferences menu. Disabling essential cookies will prevent you from logging in or using core kun9 platform features. Disabling analytics and security cookies may reduce the platform's ability to detect fraud on your account.

7 Data Retention

kun9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply: active account data is retained for the duration of the account's active life plus five years after closure; KYC verification documents are retained for a minimum of five years following account closure, in line with AML obligations; transaction records are retained for a minimum of five years following account closure; technical and usage logs are retained for a maximum of 12 months; marketing consent records are retained for as long as you remain opted in, plus one year after opt-out.

When your personal data is no longer required for any of the purposes above and no legal retention obligation applies, kun9 will securely delete or anonymise it. Anonymised data (from which you can no longer be identified) may be retained indefinitely for statistical and platform improvement purposes.

8 Data Security

kun9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. While no online platform can guarantee absolute security, kun9 maintains the following protections as standard:

9 Your Privacy Rights

As a kun9 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Rights Request — [Your Username]". We will respond within 30 calendar days of receiving your request.

• Right of access — you may request a copy of all personal data kun9 holds about you, including account information, transaction history, KYC documents and communication logs.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure — subject to applicable legal retention obligations, you may request that kun9 delete your personal data. We will action erasure requests within 30 calendar days, except where retention is required by law.
• Right to restrict processing — you may request that we restrict the processing of your personal data in certain circumstances, for example where you contest its accuracy or where you have objected to processing pending verification of kun9's legitimate grounds.
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of any processing that took place before withdrawal.

kun9 will not charge a fee for processing standard privacy rights requests. We may ask you to verify your identity before acting on a request, to ensure we do not disclose or delete data at the request of an unauthorised person.

10 Children's Privacy and Age Restriction

kun9 is strictly intended for adults aged 21 years and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been provided by a person under the age of 21, we will immediately suspend the associated account, delete the personal data in question, and retain only the minimum information necessary for our AML reporting obligations.

Parents or guardians who believe a minor has registered a kun9 account using false age information should contact our support team immediately at [email protected]. We take underage access to gambling platforms extremely seriously and will act promptly upon receipt of any such report.

11 Changes to This Privacy Policy

kun9 reserves the right to update or amend this Privacy Policy at any time. Where changes are material — for example, where we add a new category of personal data or a new type of processing — we will provide advance notice to registered players via email or an in-platform notification before the changes take effect. The revised Policy will be published on this page with an updated "Last updated" date. Continued use of the kun9 platform after a revised Privacy Policy is published constitutes your acceptance of the changes. Players who do not accept the revised Policy should cease use of the platform and contact support to request account closure.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way in which kun9 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within five business days. For formal privacy rights requests (access, erasure, rectification), we target a 30-calendar-day response window.

Email: [email protected]